Order failed to deliver

If a shipping carrier is unable to deliver your order because of an incorrect or incomplete shipping address, or if the package is unclaimed or refused, it may be returned to the sender or our fulfillment partner, depending on the product ordered.

If your order is returned to us or we are notified by our fulfillment partner, we will contact you using the email address provided with your order. Returned orders will be held for up to 15 days, where applicable, while we await your instructions.

If you receive a notification that your order has been returned, please verify that your shipping address is complete and accurate before requesting reshipment. This helps prevent additional delivery delays or returned packages.

Customers are responsible for any reshipping fees for orders returned due to:

• An incorrect or incomplete shipping address provided at checkout.

• Failure to claim the package.

• Refusal of delivery (unless the item was damaged or incorrect).

Reshipping fees vary depending on the product, package size, weight, destination, and shipping method. For orders containing print-on-demand apparel, additional production costs may apply if the item must be remanufactured because it cannot be returned to inventory.

If you no longer wish to receive a returned order, any refund will be processed in accordance with our Return & Exchange Policy. Original shipping charges and any applicable return or reshipping fees are non-refundable unless the return resulted from an error on the part of Crafty Malvar.