SHIPPING POLICY

At Crafty Malvar, we carefully prepare and package your craft kits so they arrive ready for creativity! Please review our shipping policy before placing your order.

1. Order Processing Time

Orders are processed after payment has been confirmed.

Please allow 3–5 business days for order processing before shipment. Processing times may vary during holidays, sales, or periods of high order volume.

Because some of our products are handmade or require preparation, additional processing time may occasionally be necessary. If there is a significant delay with your order, we will make reasonable efforts to contact you.

Business days do not include weekends or holidays.

2. Shipping Time

Once your order has shipped, delivery times depend on the shipping carrier, destination, and shipping method selected at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, or other circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, package details, and available shipping options.

Any applicable shipping promotions or free-shipping offers will be displayed according to their terms.

4. Order Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has shipped.

Please allow time for tracking information to update after the carrier receives your package.

5. Shipping Information

Please ensure that your shipping address and contact information are accurate and complete before placing your order.

Crafty Malvar is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers. If you notice an error, contact us as soon as possible at craftymalvar@gmail.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact us at craftymalvar@gmail.com with your order number and a description of the issue.

For damaged items, please include clear photos of the product and packaging to help us assess the situation.

We will review the issue and work with you, and the shipping carrier when appropriate, to determine the next steps.

7. Incorrect or Missing Items

If you receive an incorrect item or your order is missing an item, please contact us within 15 days of delivery at craftymalvar@gmail.com.

Include your order number and, if applicable, photos of the items received. We will review your request and work toward an appropriate resolution.

8. Returns and Exchanges

If you wish to return or exchange an item, please review our Return and Exchange Policy.

Return or exchange requests must be submitted within 15 days from the date your order is delivered. Please contact us before sending any item back.

9. Contact Information

If you have questions about shipping or your order, please contact us:

Crafty Malvar
Email: craftymalvar@gmail.com

We appreciate your support of our small business and thank you for choosing Crafty Malvar!