RETURN AND CANCELLATION RULES

At Crafty Malvar, we want you to enjoy your creative experience. Please review our return, exchange, and cancellation rules before placing your order.

1. Return and Exchange Window

Return or exchange requests must be submitted within 15 days from the date your order is delivered.

Requests submitted after this period may not be accepted, except where required by applicable law.

2. Change-of-Mind Returns

We accept change-of-mind return requests within 15 days of delivery, provided the item is unused and in its original condition and packaging.

• Customers are responsible for the cost of return shipping for change-of-mind returns.

• Original shipping fees are non-refundable unless otherwise required by law.

• Items must be returned in their original condition and packaging.

• Please contact us for approval and return instructions before sending an item back.

Customized or personalized products may not be eligible for change-of-mind returns, except where required by applicable law.

3. Personalized Orders and Cancellations

Because personalized orders are made according to your specifications, personalized orders cannot be canceled once processing has begun.

If you need to cancel a personalized order, please contact us as soon as possible. We can only accommodate cancellation requests received before processing begins.

Once a personalized order is being processed, cancellation is no longer available. This does not affect any rights you may have under applicable consumer protection laws if an item is defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery.

Email craftymalvar@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging, if applicable.

We will review your request and work with you toward an appropriate resolution, such as a replacement, exchange, or refund, as applicable.

5. Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

For change-of-mind returns, return shipping costs are the customer's responsibility. Original shipping fees may not be refundable unless required by law.

6. Exchanges

Exchange requests must be submitted within 15 days of delivery. Exchanges are subject to product availability and approval.

Items must be unused and in their original condition and packaging. Personalized products may not be eligible for exchange unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

7. How to Request a Return, Exchange, or Cancellation

Please email us at:

Crafty Malvar
Email: craftymalvar@gmail.com

Include the following information:

• Your name

• Order number

• Reason for your request

• Photos of the item, if applicable

Please wait for our instructions before returning any item.

8. Contact Us

If you have questions about our return, exchange, or cancellation rules, please contact craftymalvar@gmail.com.

Thank you for supporting Crafty Malvar!