Order marked as delivered
Delivered but Not Received
Our Policy
Once the shipping carrier marks an order as Delivered to the shipping address provided at checkout, Crafty Malvar considers the order successfully fulfilled. We are not responsible for packages that are lost or stolen after the carrier confirms delivery.
However, we understand that delivery issues can occur, and we will do our best to assist you in resolving the situation.
If Your Tracking Shows "Delivered" but You Haven't Received Your Order
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:
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Check around your delivery location. Packages may have been left at a side door, porch, mailbox, parcel locker, or another secure location.
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Ask household members, neighbors, or your building management if they accepted the package on your behalf.
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Wait 24–48 hours. Some carriers mark packages as delivered before the final delivery is completed.
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Contact the shipping carrier. Reach out to the carrier (such as USPS, UPS, FedEx, or another delivery service) for additional delivery information or GPS confirmation, if available.
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Notify Crafty Malvar. If you are still unable to locate your package after completing the above steps, please contact our customer support team with your order number. While we cannot guarantee a replacement or refund for packages confirmed as delivered, we will assist you by providing shipment details and, when appropriate, help you work with the carrier during their investigation.
Carrier Claims
If the shipping carrier confirms delivery but the package cannot be located, you may be eligible to file a lost or stolen package claim directly with the carrier, subject to their policies and procedures.
For orders that include print-on-demand apparel, replacement requests are evaluated on a case-by-case basis in accordance with our fulfillment partner's policies. Handmade products and personalized items are also reviewed individually to determine the most appropriate resolution.
We encourage customers to provide a secure shipping address where someone is available to receive deliveries whenever possible.