What to Do If Your Order Is Lost in Transit

Dear Valued Customer,

At Crafty Malvar, we know how exciting it is to receive your order, and we strive to ensure every package arrives safely and on time. While lost shipments are uncommon, they can occasionally occur due to carrier delays, routing errors, or other unforeseen circumstances. If you believe your order has been lost in transit, we're here to help.

Understanding Lost Orders

A shipment may be considered lost if it has not been delivered within the expected timeframe and the tracking information has stopped updating for an extended period. Delays caused by severe weather, customs processing, peak shipping seasons, or carrier disruptions may not necessarily indicate that a package is lost.

Please note that some of our products, including print-on-demand apparel, may ship separately from our handmade items and may have different processing and delivery times. If your order contains multiple items, they may arrive in separate packages.

What to Do If Your Order Is Lost

1. Check Your Tracking Information

Review the tracking information included in your shipping confirmation email. The latest tracking updates may provide information about your package's current location or any delivery delays.

2. Verify the Delivery Location

Before contacting us, please:

• Check around your property and any secure delivery locations.

• Ask household members or neighbors if they accepted the package.

• Check with your local post office or shipping carrier if the tracking shows the package as delivered.

3. Contact Our Customer Support

If your package has not arrived and the tracking has not been updated for several days, please contact Crafty Malvar with:

• Your order number

• Your full name

• A brief description of the issue

Our support team will review your order and work with the shipping carrier to investigate.

4. Carrier Investigation

If necessary, we will initiate a lost package investigation with the shipping carrier. Carrier investigations typically take several business days to complete, depending on the carrier's policies.

Resolution

If the carrier confirms that your package has been lost in transit, Crafty Malvar will work with you to provide an appropriate resolution, which may include:

• Sending a replacement item (subject to product availability).

• Issuing a refund to your original payment method.

• Providing store credit, when appropriate.

The resolution offered may vary depending on the circumstances of the shipment and the products ordered.

Important Information

• We are not responsible for delays caused by weather, customs, carrier disruptions, or other events beyond our control.

• Orders marked as Delivered by the shipping carrier may require additional verification before a replacement or refund can be issued.

• Incorrect or incomplete shipping addresses provided during checkout may result in delayed or undeliverable packages. Customers are responsible for ensuring their shipping information is accurate before placing an order.

Need Assistance?

If you have any questions about your shipment or believe your order may be lost, please contact Crafty Malvar's customer support team. We're committed to helping resolve shipping issues as quickly as possible and ensuring you have the best shopping experience possible.