Wrong item received

If you receive an incorrect, damaged, or defective item, please contact Crafty Malvar's customer support team as soon as possible, and no later than 15 days after your order has been delivered.

To help us resolve the issue quickly, please include the following information in your message:

• Your order number.

• A brief description of the issue.

• Clear photos of the incorrect, damaged, or defective item(s).

• Photos of the product packaging and shipping label, if applicable.

Once we receive your request, our team will review the information and may request additional details if needed. If the issue is confirmed to be due to our error, we will arrange an appropriate resolution, which may include a replacement, refund, or store credit at no additional cost to you.